We offer 15-day return policy starting from the delivery date for items to be exchanged or returned and you will be liable for the shipping costs. For return items, we only accept unopened products and must be returned with the original box or packaging. You may attach a copy of the receipt along with the returned item for us to be able to verify it or you may message our customer service with the photo of your receipt.
A verification email will be automatically sent to your registered email once we receive the return items. Once we confirm the item and the proof of purchase, your refund will be processed and will reflect on your account within 2-3 business days depending on your original payment method.
Late or missing refunds
We require our customers to contact their bank and credit card company to check if any processing refunds are appearing on their system as usually, refunds take time before they reflect on your account. If your bank or credit card company has confirmed that there are no refunds on your account yet, kindly contact our customer service at firstname.lastname@example.org or email@example.com and we will be very glad to help you with your concerns.
Shipping usually takes 3-5 days depending on the pickup and drop off point for deliveries within US. For deliveries outside of US, you may consider other delivery services. Please note that shipping fees are non-refundable and will be added to your charges. This is to ensure that your orders are well-packaged to bring it in pristine condition right outside your door. Our store utilizes UPS delivery service and a tracking number will be sent to your email confirming your order has already been shipped so you may track your item along the way once you have completed the purchase. If the order hasn’t been received on time, please feel free to contact our customer services.
For items ordered by mistake, you have the option to cancel the order within 24 hours. Orders haven’t been canceled within 24 hours will have to be returned. The item price will be fully refunded to your original form of payment within 2-3 business days depending on your original form of payment.